INTERNATIONAL WOOCOMMERCE SUPPORT CENTRE
WooCommerce problems? Let’s get your shop working properly again.
Broken checkout, missing orders, a painfully slow website or a feature your business has outgrown? We diagnose, repair and improve existing WooCommerce shops — without rebuilding everything from scratch.
Free initial diagnosis. If the fix is simple, we’ll show you how to put it right — completely free of charge.
✓ 20+ years’ experience ✓ 100% remote service ✓ One-off or ongoing help
NO-COST STORE REVIEW
Tell us what’s going wrong.
Send us your shop URL and a short description. We’ll review the problem and explain what we recommend. No charge for the initial assessment.
We only use your details to reply to your enquiry. Privacy Policy. Please don’t send passwords via this form.
20+ YEARS
Digital business experience
Technical development, SEO and advertising for business.
FREE
Initial problem diagnosis
We check what is happening before quoting for any work.
FREE
Guidance for a simple fix
If it’s minor, we explain the fix at no cost.
100% REMOTE
Worldwide technical support
Wherever your business operates, we work remotely.
DOES ANY OF THIS SOUND FAMILIAR?
We fix the problems that stop WooCommerce shops from selling.
From errors customers can see to faults hidden in your server, payments or data, we investigate the cause and put a practical solution in place.
01 / COMMON ISSUE
Checkout keeps failing
The checkout freezes, spins endlessly, redirects incorrectly, empties the basket or throws an error before the customer can pay.
02 / COMMON ISSUE
Payments and orders don’t match
Customers have paid, but orders remain Pending or On hold. We trace gateway callbacks, webhooks, payment logs and order status changes.
03 / COMMON ISSUE
Shipping or tax is incorrect
Delivery options disappear, live rates fail, free-shipping rules misfire, or VAT and regional taxes are calculated incorrectly.
04 / COMMON ISSUE
Your shop is frustratingly slow
Heavy plugins, expensive database queries, a busy task queue, slow hosting and caching conflicts can all make product and checkout pages crawl.
05 / COMMON ISSUE
An update broke something
A theme, plugin, PHP or WooCommerce update causes a critical error, missing fields, broken layout or an incompatible customisation.
06 / COMMON ISSUE
Stock and product data are wrong
Variations, prices, inventory, imports, ERP or warehouse synchronisation stop behaving reliably or display out-of-date information.
07 / COMMON ISSUE
Order emails never arrive
Confirmation emails are missing, delayed or going to spam. We investigate transactional emails, SMTP, authentication and background jobs.
08 / COMMON ISSUE
HPOS or Checkout Blocks clash
Legacy extensions, custom checkout fields, payment methods and order-handling code can fail after changes to WooCommerce architecture.
09 / COMMON ISSUE
Your migration went wrong
Products, orders, media, URLs or settings are missing after a hosting move, database transfer or shop migration.
10 / COMMON ISSUE
Product feeds keep getting rejected
Merchant Center reports errors, product attributes or availability don’t match your website, or your feeds fail to update.
11 / COMMON ISSUE
Advertising reports show no sales
Google Ads, GA4 or Meta reports zero purchases, duplicate events or incorrect order values even though customers are buying.
12 / COMMON ISSUE
Security, downtime and server errors
Malware, suspicious traffic, database failures, 403/500 errors, SSL issues and failed backups put your online business at risk.
And all the awkward problems that don’t fit neatly into a category.
Discount rules, B2B pricing, subscriptions, bookings, multilingual shops, multiple currencies, coupon failures, API errors, custom code, refunds, invoices, user accounts or an intermittent bug nobody else can reproduce — tell us what’s happening.
REPAIR. IMPROVE. GROW.
One technical partner for your entire WooCommerce shop.
We can correct a single issue today or develop the functionality, infrastructure and integrations your business needs next.
01 / SERVICE
Bespoke features & plugin development
Custom checkout flows, B2B pricing, customer portals, memberships, quote requests, booking logic and new functionality built around how you sell.
02 / SERVICE
Website & server migrations
Move a live store between hosting providers, VPS or dedicated servers. We plan data transfer, DNS cutover, order consistency and post-migration testing.
03 / SERVICE
Speed & Core Web Vitals
Identify bottlenecks in PHP, MySQL, scheduled tasks, caching, images, scripts and hosting; prioritise changes that improve real shopping journeys.
04 / SERVICE
Checkout & conversion improvements
Improve basket behaviour, simplify checkout, correct payment or delivery friction, and make buying easier across mobile and desktop.
05 / SERVICE
API, ERP & logistics integrations
Connect payments, couriers, inventory systems, accounting, CRM, fulfilment services and external software with reliable data flows.
06 / SERVICE
Recover, secure & maintain
Backups, staged updates, security reviews, troubleshooting, recovery planning and structured maintenance for busy shops.
TECHNICAL FIXES ARE ONLY HALF THE STORY
Get reliable tracking. Make your advertising work harder.
We connect a technically sound WooCommerce shop with campaigns and measurements that help you understand where enquiries and sales come from.
SEARCH + SHOPPING
Google Ads & Merchant Center
Google Search, Shopping and Performance Max support, product-feed fixes, Merchant Center diagnostics, conversion values, GA4 purchase events and remarketing audiences.
CONVERSATIONAL ADS
ChatGPT Ads
Campaign setup and optimisation where available, including landing-page readiness, creative requirements, appropriate measurement and conversion tracking. Subject to advertiser eligibility and platform policies.
SOCIAL COMMERCE
Meta Ads
Facebook and Instagram campaign support, product catalogues, Pixel and Conversions API configuration, event deduplication, dynamic retargeting and reliable purchase-value data.
Don’t pay for clicks while your purchase data is broken.
We audit the complete conversion path — from product feeds and consent settings to GA4, GTM, Google Ads, Meta Pixel and server-side events. We focus on correct transaction IDs, real order values, duplicate-event prevention and usable reports.
STRAIGHTFORWARD FROM THE START
A clear route from “something is wrong” to a working shop.
No unnecessary steps, surprise work or access requests before we understand the problem.
01
Tell us what’s happening
Share the shop URL, error message or symptoms, and when the issue began.
02
Get a free initial review
We assess the likely cause and identify whether there is a simple solution.
03
Approve the work if needed
For more complex changes, we explain the approach and agree the scope and price first.
04
We fix, test and hand over
Changes are checked with you. You stay in control of your shop, data and accounts.
QUESTIONS WE OFTEN HEAR
Need a second opinion on your WooCommerce shop?
Here are the answers business owners usually want before handing their shop to someone new.
Is the initial WooCommerce diagnosis really free?
Yes. Tell us what is wrong and share your shop URL. We provide a free initial assessment and advise on the next step. Larger investigations or repairs only proceed after the scope and cost have been agreed.
What happens if the problem is very small?
If a simple setting or straightforward adjustment is all that is required, we will explain how to put it right yourself, free of charge.
Can you help with a shop another developer built?
Yes. We work on existing WooCommerce installations, including shops built by other agencies or freelancers. You retain control of your site and accounts.
Can you help without a monthly maintenance plan?
Absolutely. One-off troubleshooting, migrations, performance work and feature development are all available without an ongoing contract.
Can you move a live WooCommerce shop to another server?
Yes. We plan database and file migration, test the new environment and arrange the cutover around active sales and orders, taking appropriate precautions to minimise disruption.
Do you work with businesses outside your country?
Yes. Our WooCommerce support is 100% remote. We can work with English-speaking businesses across the UK, Ireland, Europe and other markets.
Can you manage both technical issues and paid advertising?
Yes. We support WooCommerce alongside Google Ads, Meta Ads and, where available and suitable, ChatGPT Ads. That includes feeds, analytics and conversion tracking as well as campaigns.
How do you handle access to our live shop?
We agree the permissions required for each task and recommend backups and a staging environment where appropriate. Please do not send passwords or payment credentials in the enquiry form.
How quickly can you resolve a serious problem?
That depends on the cause, access requirements and complexity. Describe the impact on your customers and we will explain the next practical steps without promising an unrealistic resolution time.
Your next sale should not depend on a broken plugin.
Whether your shop needs a five-minute configuration change or serious development work, start with a free diagnosis. If the solution is simple, we’ll show you how to fix it without charge.
Tell us what’s wrong.
We work remotely with business clients, with no obligation to purchase a maintenance plan.
netPOINT · Business services · EU VAT ID: PL7751620451